Shipping policy

Shipping Policy

Last Updated: July 2026

At TorqueHub, we are committed to delivering your order as quickly and safely as possible.

1. Delivery Areas

We currently deliver throughout South Africa using Aramex Store to Door.

Unfortunately, we do not currently offer international shipping.

2. Processing Time

Orders are processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods or high order volumes, processing times may be slightly longer.

3. Estimated Delivery Time

Once your order has been dispatched, delivery typically takes 8–11 business days.

Please note that delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

Your delivery location
Weather conditions
Public holidays
Courier delays
High shipping volumes
Events outside of our reasonable control

4. Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

You can use this information to monitor your delivery directly with the courier.

5. Delivery Delays

While we work closely with our courier partners to ensure timely delivery, delays may occasionally occur.

TorqueHub is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

Courier operational delays
Severe weather
Industrial action or strikes
Public holidays
Civil unrest
Natural disasters
Incorrect or incomplete delivery information provided by the customer

Where a delay occurs, we will make reasonable efforts to assist you in obtaining updates from the courier.

6. Incorrect Delivery Information

Customers are responsible for ensuring that the delivery address and contact details provided at checkout are accurate.

TorqueHub is not responsible for delays or additional delivery charges resulting from incorrect or incomplete delivery information supplied by the customer.

7. Failed Deliveries

If delivery cannot be completed because:

nobody is available to receive the parcel;
the delivery address is incorrect; or
the parcel is refused,

the courier may return the parcel to us.

Additional shipping charges may apply before the order can be re-dispatched.

8. Risk and Ownership

Ownership of the goods passes to you once full payment has been received.

The risk of loss or damage passes to you upon delivery of the goods to the address you provided, subject to your rights under applicable South African consumer protection laws.